De-escalation PRO

Lower the temperature before control is lost

This De-escalation Pro training focuses on practical, in-the-moment strategies that help staff remain calm, communicate effectively, and reduce intensity once behaviors have begun—supporting safer outcomes while minimizing the need for higher-level intervention. (90 minute session)

TRUSTED BY INSTITUTIONS ACROSS MASSACHUSETTS

Needham Public Schools
Longmeadow Schools
St. Michael's Academy
Postive Behavior Supports

J.S. Bryant School
The Valley West School
Springfield Prep Charter
Petersham Public Schools

Pathfinder Vocational
Ludlow Public Schools
Veritas Prep Charter
Central MA Collaborative

Belchertown Schools
Orange Public Schools
Worcester Schools Busing
Ralph Mahar Regional

East Longmeadow Schools
Embracing The Creative Child
Hampshire Regional Schools
P. Charter School of Science

Curriculum Options

De-escalation PRO

For education professionals

  • Setting limits without power struggles

  • Adjusting tone, body language, and positioning

  • Keys to helping someone feel more in control

  • Recognizing early warning signs of escalation

  • Maintaining personal safety during interactions

  • Avoiding unintentionally making situations worse

  • Providing support for students after an incident

  • Working as team to support de-escalation efforts

De-escalation PRO

For healthcare professionals

  • Using language that lowers fear and confusion

  • Avoiding statements that could inflame situations

  • Recognizing early signs of agitation or escalation

  • Setting clear limits while conveying respect and care

  • Maintaining personal safety during patient encounters

  • Coordinating with coworkers to support de-escalation

  • Staying calm when emotions and behavior intensify

  • Providing helpful support after a distressing incident

Plan the right training approach
for your organization

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